March 20, 2012
Remodeling Seminar: Bath Design Trends

February 9, 2012
Consumer Seminar – "The Remodeling Process-From Beginning to End"

February 5, 2012
Milwaukee Journal Sentinel Sunday "A better way of living"

 

Since 2005, in an effort to obtain client feedback, S.J. Janis Company has worked with Guild Quality, an independent third-party company that interviews every client about his or her remodeling experience throughout the building process and provides immediate results to the Guildmember.

Guild Quality serves hundreds of building professionals throughout the United States committed to delivering an exceptional client experience.  Beginning in 2007, S.J. Janis has received the Guildmaster with Distinction award every year. The award recognizes building professionals who have lengthy track records of exceptional customer service, with S.J. Janis being one of only 55 companies nationwide recognized with this honor. S.J. Janis is Milwaukee’s highest rated remodeler by Guild Quality for customer service and being on time, and on budget.

“Working with Guild Quality has enabled us to obtain valuable, actionable customer feedback,” said Gary R. Sannes, C.R., C.G.R., S.J. Janis president.  “We can monitor the quality of service we deliver, measure the performance of our people in comparisons between different contractors across the country, and evaluate the trends in our performance.”

“Client feedback is critical, as nothing impacts our reputation more than word of mouth,” Sannes said.  “This helps us provide the quality work our clients demand and has been a factor in our completing 100% of our projects on time or ahead of schedule in the last two years.  We are able to use this information to help us continue our hard-earned history of outstanding performance.”

Click here to view the latest survey results.